Process Analysis & Redesign:
Steps to Take
Business Analysis and Self Study is not a simple process. It often
involves first defining a core process. Depending on the stakeholder,
the unique perspective of the professional and the level of engagement
required by a key participant in a core process, you may get five
completely different definitions of a core process and detailed
descriptions of how the process is carried out. Add to that, the
complexity of interdependencies of technology systems, supporting
organizations and linked resources, you may develop a recipe for
confusion, unpredictable results and frustrated consumers.
Uncovering and unraveling the layers of complexity
that keep you from realizing predictable results, or higher levels
of recognized customer service or day to day competitive success
can be a daunting task. The first question is usually:
Where do I Start?
And Strong Point's answer would be...at the beginning.
Conduct an assessment. Start by asking questions. Categorize and
prioritize the answers. Convey and synthesize messages learned from
detailed discovery. Strong Point can help you ask the right questions,
begin your discovery, and set your plan forward for growth.
Download our standard growth analysis template to
see the kinds of questions we ask and the potential problems that
could use more analysis. Find samples of some documented processes
that we helped customers simplify. We provide you a template for
the questions to ask and a guideline for capturing the information
to get you started with effective self study and business analysis.